We want you to be satisfied with your MAFABAonline.com.ng purchases. If that’s not the case, we’ll gladly accept merchandise for return or exchange, provided it:

  • Is in new condition
  • Hasn’t been washed, worn or altered, with tags still on it
  • Is accompanied by the original invoice
  • Is returned within 7 days of receipt
  • Does not fall under the non-refundable items

 

To make a return, contact us at compliants@mafabaonline.com, request your Returns Merchandise Authorisation (RMA) number and return your item(s) to us.

NOTE: To arrange a return, you must contact us within 7 days of receipt and you must also make sure your returned product gets to us within 7 days.

You will be charged a small shipping fee for returns made if using our carrier.

All items shall go through inspection upon return. Make sure that it is packed properly to avoid being damaged on the way. You can re-use the mailer bag in which you received your order or any other box or wrapper that ensures the returned items are properly secured during the shipping process.

We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Non refundable Items

Please note that the following products are excluded from our return policy, and are non-refundable and non-exchangeable:

  • Personalized Items
  • Gift Boxes

 

We will issue an exchange for returned goods that have been received and approved within 2-3days of their receipt.

Once your return is received and accepted (usually within 3-5 working days) a refund would be issued within 2 working days.

Please note that depending on the payment method it may take up to to 14 days for a refund to reach you.

We will not charge you a shipping fee if you return the goods yourself

We take no responsibility for returned goods that got damaged in transit. It is the responsibility of the customer returning the said goods to ensure their proper package to avoid such damages.

Goods received at our returns office that do not match our returns and exchange policy will be sent back to the customer.